FREQUENTLY ASKED QUESTIONS – HipeStore
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FREQUENTLY ASKED QUESTIONS

  • How to order ?
To place an order go to the product page and just click on the "BUY NOW" button, you will then be redirected to the shopping cart page to confirm your order click "Checkout Now" then you will be directed to fulfill your delivery information and proceed to payment.
  • Are we shipping worldwide ?
Yes, we can deliver to every countries, you can receive our product Worldwide and in few case of no possible delivery, our support we'll quickly contact you and your purchase will be automatically refund.
  • What are the accepted payment methods ?
You can proceed to payment by banks cards such as Visa-Mastercard-Amex and by Paypal payment.
  • What are the standard shipping fee cost ? 
The shipping fee cost is at 5$ for every countries.
  • How long does shipping take ? 

The average shipping time is 2-3 weeks depending on your countries and we guarantee our shipping, which means that we promise that the item you have ordered will arrive, in a timely manner, at your doorstep. If for any reason your product does not arrive, please contact our staff and we will investigate the matter for you, and then we will re-send the item at no cost to you.

  • How can i track my package ?

Please allow 2-3 business days from the time you received you’re tracking number to the time you can track it online. We suggest to use track17.net to follow the delivery.

  • What if my item is delivered in broken condition ? 

In case of damaged item on delivery, you can contact our customer service at news@hipe-store.com with picture to illustrate the damage, then we'll send you back another item for free.

  • Where your store Based ? 

Paris, France

  • How do discount work ? 

Only ONE discount can be applied at checkout. Add your discount code when you view your cart.

  • How do i order wholesale ? 

Please contact us before ordering for a wholesale discount. We will respond to all emails within 48 hours. We offer 35% off every product + free DHL Priority Mail shipping on all wholesale orders.

Let us know which items you would like and how many of each item. We need to know this first to make sure we have enough of each item in stock. If we can accommodate your order, we will then email you back with your personal wholesale discount code.

MINIMUM WHOLESALE ORDER AMOUNT IS $350.

  • How do i take care of my news items ? 
  1. Apply lotion, cosmetics, hairspray and perfume before dressing in jewelry. 
  2. When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration. 
  3. Never wear jewelry when doing physical work such as housekeeping, gardening or exercise. 
  4. Never expose jewelry to household cleaning products. 
  5. Never expose jewelry to chlorine swimming pools or hot tubs.

 

Still got unanswered questions? Contact our support team at news@hipe-store.com